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Terms & Conditions

Merchandise Availability
We continuously update our website and inventory so that it reflects all items available for purchase. However, on occasion an item you order may not be available due to high demand or a discrepancy in our inventory. You will be notified quickly of any backorders or delays. We will not leave you waiting and wondering what happened to your order. Your account will never be charged until an item is shipped.

Shipping/Delivery

Cordani can only process and ship deliveries within the United States. We offer FREE UPS ground shipping within the United States. Cordani ships orders exclusively via UPS. We do our best to ship all orders within 1 business day. Orders placed after 2:00 pm EST will be processed the following day. Depending on where you are located in the United States, expect delivery time to take an additional 1-5 business days. Our goal is for you to be satisfied, so we will do our best to deliver your order as soon as possible. UPS delivers packages Monday through Friday. Unfortunately, we cannot ship to P.O. Boxes.

Return/Refund Policy
NOTE: We do not accept returns for shoes purchased from the "Sample Category". All sales from the Sample Category are FINAL. For all other items, including Sale items, we ask that you try your purchase on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.  If for any reason you are not happy with your purchase, please return it within 14 days of receipt. We will gladly exchange your product or credit your account. Please be advised that all products must be returned unworn and in their original packaging. Please include a copy of your sales receipt as well as the reason for return. Return shipping charges are the responsibility of the customer. Please call our customer service department at 1-866-267-3264 for return authorization and processing information.

All returns should be made to Cordani, 76 Albion Street, Wakefield, MA 01880. Returns without prior authorization will not be processed.

Customer Service

Our customer service department is open Monday - Friday from 9:00 am - 5:00 pm EST. 

During off hours, please email us at [email protected] or leave a message at 781-245-2131 and we will get back to you as soon as possible.